Cultural Diversity and Conflict in Health Care: Health Care Receivers’ Perspectives
An important challenge facing today’s health care system is the delivery of quality care in an increasingly diverse society. Diversified beyond simple skin color and gender, non-negotiable differences in health care becomes apparent when two cultures with different language, religion, social customs, and family values meet head-on. More and more, health care organizations and programs have to deal with conflict situations that can range from verbal abuse and anger through overt physical violence. Conflict in the health care system can arise between and among the parties involved in the process, such as patients, families, health care professionals, health care facilities, and administrators. What is at the root of such conflicts as nations become more culturally diverse? In an effort to answer the question, this paper will employ qualitative inquiry methods to build on health care receivers’ perspectives and experiences of conflict in health care. More specifically, the paper will test Moore’s (2003) conceptual framework of sources of conflict. The findings of this study can contribute to assessing and designing effective strategies to manage and resolve conflicts in health care.
Keywords: Cultural Diversity, Conflict, Health Care, Health Care Receivers
Dr. Rukhsana Ahmed
Assistant Professor, University of Ottawa