Impact of Context, Content and Individual on Employee Reception for Diversity Management: Study of Employee Perceptions

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The study is about employee receptivity to diversity management. The objective of the study is to examine the impact of employees’ characteristics (individual) and their perceptions of organisational climate for diversity (context) and characteristics of jobs/tasks they perform (content) on their receptivity to diversity management. The study consists of three phases. Phase1 involves a review of internal documents of a participating organisation. Phase 2 examines the relationships between variables using sundry reliable and well-validated instruments. The data was collected through the administration of an online survey to employees of participating agency. Prior to survey implementation, the instruments were pilot tested with 20 personnel. Phase 3 involves in-depth, face-to-face interviews with employees as a final follow-up. The study was conducted at an Australian large public sector organisation and the participants were employees and managers chosen to reflect a variety of ethnic backgrounds, lengths of service, levels within the organisation and an equal gender and age representation.


Keywords: Diversity, Diversity Management, Race, Ethnicity, Gender, Job Characteristics, Climate
Stream: Organisations
Presentation Type: Paper Presentation in English
Paper: , , , Employee Receptivity to Diversity Management


Dr. Laurence Dickie

Academic Director of Teaching & Learning and Research, Curtin Business School, Curtin University of Technology
Perth, WA, Australia

Dr Laurie Dickie is the Academic Director of Teaching & Learning, Research of the International Programs Department of the Curtin Business School. He is primarily concerned with the ‘quality’ of teaching and learning available from Curtin Business School staff and provides specialist training programs and support for individual staff members, overseas program managers and CBS Schools. He is also active in work with staff of CBS Partners on a wide range of teaching/learning issues; e.g., assisting local program consultants, providing induction programs on CBS for new lecturers of partners, supporting experienced lecturers, and assisting all overseas staff with quality assurance issues related to the preparation, presentation delivery and feedback related to Curtin programs. As a senior International Programs’ academic, he meets with partner executives and lecturers overseas and acts as a support and teaching/learning resource with the Curtin Business School. He is a highly productive researcher in the CBS Divisional Office and supervises a number of local and overseas students in their doctoral studies. Currently he is undertaking a ‘Smarter Partner’ research program to assist in the better alignment of goals and practices among all those involved in the delivery of Curtin programs.

Dr. Zhanna Soldan

Sessional Academic & PhD Student, Curtin Business School, Curtin University of Technology
Perth, WA, Australia

Zhanna Soldan is undertaking full-time PhD studies at Curtin University of Technology. The focus of her research is on managing diversity in Australia. She has a Master of Commerce (Management) degree as well as teaching degrees. She has an extensive teaching experience at primary, secondary and tertiary levels. She has been employed as a sessional academic with the School of Management and Curtin Business School for a significant number of years and in that time has taught business and management subjects. Currently, she is writing a textbook on managing diversity as well.

Ref: D08P0016