A Practical Guide to Creating Effective Culturally Competent Workforce Management Training for Supervisors and Managers
In 2005 the City of Portland, Oregon identified cultural competence as an essential requirement for managers and supervisors in the City. This determination was based on the changing demographics of the workforce and the changing dynamics of the work environment.
•The workforce is becoming increasing diverse in age, gender, race and many other factors including work ethic, sense of time, work/life balance, and communication style, etc.
•Workforce expectations are shifting, deference to systems (organizations) is diminishing. The need for autonomy, creative expression, opportunity to affect the workplace/environment, upward mobility, and low tolerance for monotony are on the increase. To date over 750 City program managers and supervisors have successfully participated in the City of Portland “Culturally Competent Management Certificate” training program. One result of this program and other initiatives undertaken by the City is that retention of diverse employees has increased significantly. Another outcome is that complaints of discrimination have dropped by 80%. This workshop will provide participants with a practical step-by-step guide to the design and implementation of effective cultural competence training for managers and supervisors. The design process presented in this workshop is applicable to designing training programs to address a wide variety of diversity issues.
Keywords: Culturally, Competent, Workforce, Management
Joseph M. Quinones
Senior Manager, Bureau of Human Resouces, City of Portland