An Exploration of Organizational Change in the Face of Diversity in Health and Social Services: A Case Study of the Hamilton War and Torture Project

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Based on a collaborative partnership between Wilfrid Laurier University and the Centre de santé communautaire de Hamilton et Welland, Dr. Ginette Lafrenière will be presenting the results of an innovative community based research project which highlights the necessity for social service and health care organizations to adapt organizationally to the needs of survivors of war, torture and organized violence. According to professor Lafrenière, it is imperative that health care and social service organizations embrace organizational change in the face of diversity in order to be fully responsive and nurturing to clienteles who are particularly vulnerable in the client-organization relationship. The findings of the research have important insights and applications for all organizations in the health and social services fields who struggle with the challenges of working with immigrant populations.


Keywords: Organizational Change in the Face of Diversity, Working with Survivors of War, Torture and Organized Violence
Stream: Organisations
Presentation Type: Virtual Presentation in English
Paper: A paper has not yet been submitted.


Dr. Ginette Lafreniere

Associate Professor - Director, Social Innovation Research Group, Faculty of Social Work, Wilfrid Laurier University
Waterloo, Ontario, Canada

Dr. Lafreniere is an Associate Professor and Director of the Social Innovation Research Group at the Faculty of Social Work at Wilfrid Laurier University in Waterloo, Ontario. She brings to her presentation 18 years of experience working with immigrants, refugees and Aboriginal people. She teaches in the area of diversity, research and community development at the Master's and Phd level at WLU. She is a gifted pedagogue and public speaker whose work has been qualified by peers as "refreshingly candid". She is currently on sabbatical and working on a collection of papers on organizational change in the face of diversity.

Ref: D08P0367