An Exploration of Organizational Change in the Face of Diversity in Health and Social Services: A Case Study of the Hamilton War and Torture Project
Based on a collaborative partnership between Wilfrid Laurier University and the Centre de santé communautaire de Hamilton et Welland, Dr. Ginette Lafrenière will be presenting the results of an innovative community based research project which highlights the necessity for social service and health care organizations to adapt organizationally to the needs of survivors of war, torture and organized violence. According to professor Lafrenière, it is imperative that health care and social service organizations embrace organizational change in the face of diversity in order to be fully responsive and nurturing to clienteles who are particularly vulnerable in the client-organization relationship. The findings of the research have important insights and applications for all organizations in the health and social services fields who struggle with the challenges of working with immigrant populations.
Keywords: Organizational Change in the Face of Diversity, Working with Survivors of War, Torture and Organized Violence
Dr. Ginette Lafreniere
Associate Professor - Director, Social Innovation Research Group, Faculty of Social Work, Wilfrid Laurier University